Event Overview:

CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle : Analytics, Billing and Payments, Contact Center, Credit and Collections, Digital Customer Engagement, Field Customer Service, and Strategies and Management.

Venues at CS Week include:
CS Week Executive Summit
CS Week 311  
CS Week Key Account Forum
Expanding Excellence Awards
CS Week College
CS Week Conference  with 60+ workshops
CS Week Synergy Groups
The largest Exhibit Hall in the industry

Two additional venues support specialized objectives: CS Week Research  and CS Week Publishing.

Attendee Information:

Why Attend CS Week?
 
CS Week is the premier educational event for professionals involved in the customer service and customer information technology aspects of utility, cooperative and municipal management.

CS Week is focused on the full spectrum of business processes from meter to cash.

Find forums to discuss hurdles to integration, the latest technologies and current challenges:

AMI and MDM benefits, challenges and technology and deployment
Automating field service delivery
Call center techniques, strategies and technology
Changing role of CSRs
CIS selection and implementation
Customer self-service strategies
Customer service training and techniques
Customer survey data collection, management and protection
Credit & collections
Demand Response
Home Energy Management
Integrating GIS with CIS
Meeting customer demands
Options for extending legacy systems
Outsourcing and multi-sourcing
Payment and prepayment options
Proven technologies, systems and software
Rate case management
Regulatory factors
Smart Grid Preparedness
Smart Infrastructure
Social Media
Strategies for bill presentment
Successful project management
Systems implementations and upgrades

C-level executives, VPs, managers, directors and all levels of customer service personnel, marketing, rates & regulations, call centers, collections, e-business, B2B, technology development and application support professionals benefit from comprehensive programs designed to enhance their productivity and effectiveness as key personnel. Attendees gain insights from knowledgeable speakers, profit from solutions and ideas shared amongst peers and expand their awareness of the latest trends and technologies.

CS Week brings together the largest number of exhibitors and consultants dedicated to customer service and IT in the utility industry, providing each attendee the opportunity to learn about the newest technologies and solutions on the market.

Due to the invaluable support of its many sponsors each year, the CS Week venue registration fees remain the best value of any educational event in the industry.

Exhibitor Information:

CS Week is the premier customer service utility education conference for managers and executives from electric, gas, water/wastewater utilities throughout North America.

Attendees return year after year for a dynamic, forward-thinking agenda, the opportunity to evaluate the newest products and best solutions offered by our exhibitors.

Our goal is to plan and deliver an event that exceeds your expectations and becomes an essential, productive element in your annual marketing program.

Why Exhibit?

Although companies utilize numerous marketing strategies, one of the most cost effective ways to highlight your firm in front of your clients and potential clients is to exhibit at CS Week Conference. Year after year, companies report tremendous value for their money at CS Week events - meeting with buyers, managers and decision makers from across the globe.

Who Should Exhibit?

Software vendors supporting specialized facets of customer service.
Hardware and technology vendors supporting facets of customer service.
Utility and management consultants servicing the customer service areas of a utility.
Outsourced services providers targeting the customer service areas of a utility.