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Customer Service, Patient Experience, Leadership, Training, Motivation, Communication, Zap Negativity, Thriving Under Pressure, Telephone Etiquette, How to Deal with Difficult People, Teambuilding, Leading for Service Excellence
Barbara Khozam is known around the world for her impactful, high-energy delivery, outrageous wit, and ability to connect with her audience. Barbara has spoken more than 1,700 times to more than 75,000 people in 10 countries about customer service, leadership, motivation, and communication. And from the millions of people who have been through Toastmasters programs, she is one of just 81 (the 14th woman) who has been awarded with the Elite Accredited Speaker Designation for Outstanding Platform Professional Speaking in 145 countries. She is also the recipient of 27 awards for Sales Achievement & Outstanding Trainer Ratings.
Top Customer Service Consultant of the Year by the International Association of Top Professionals (IAOTP) for her outstanding leadership and commitment to the profession, 2018.
Earned her CSP® (Certified Speaking Professional™). Barbara is one of only three women in the world to have achieve BOTH this designation as well as the Toastmaster Accredited Speaker designation.
In 2020 became a Certified Virtual Presenter.
Barbara achieved the Certified Patient Experience Professional (CPXP) designation. This certification awarded by Patient Experience Institute (PXI), signifies that recipients possess the qualities of a leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences with knowledge and practical experience necessary to pass a rigorous examination.
Her wit, energy, and jaw-dropping insight, reveal practical principles necessary for success in today’s cynical marketplace. Barbara will show your audience how to create win-win scenarios in all of their professional relationships and how to create rapport with clients, propelling your business into a category of one. Barbara is a former professional beach volleyball player and can still be found spiking balls on a court when she is not lobbing insightful and practical advice to groups like Kaiser, Xerox, Symantec, Verizon, FEMA, the FBI, and hundreds of other multinational corporations, and government agencies.
Available Upon Request
As the founder of Barbara Khozam Speaking and Consulting, Barbara is an internationally recognized speaker and trainer having delivered over 1700 presentations to 75,000 people in ten countries on Customer Service, Leadership, Motivation, Communication, and Zap Negativity.