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Support, Privacy, and IoT: Thoughts from CES 2017

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Overview

This webcast reviews the relevant IoT trends and technologies revealed at CES® 2017, the support strategies emerging around these innovations, and tools to protect consumer privacy while leveraging data for proactive support.

CES highlighted a wealth of innovative technologies that may soon be integrated into modern connected lifestyles. As consumers embrace these technologies and the connected home ecosystem evolves, brands operating in the space must refocus their support strategies to maintain a competitive position in the market.

At CES, Parks Associates, along with IoT industry experts from across the globe, discussed the role of support in today’s hyper-connected home environment, the role of data in proactive support solutions, and how brands can provide effective support while minimizing the use of support resources.

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