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Jan 2014
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Venue TBD Washington , District of Columbia
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Social Media for Customer Care

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Overview

The future of customer care is clear: you will need social media in your strategy.

At the Social Media for Customer Care Summit, taking place January 29-31 in San Francisco, CA, you will learn how to use social media to deliver customer care while cultivating a strong, consistent brand voice.

Companies already have many of the necessary resources at their disposal to deliver customer care via social media channels; it is just a matter of leveraging and expanding those resources to deliver care in a consistent, efficient, tailored manner. At the Social Media for Customer Care Summit, you will have the opportunity to learn how to:

  • Make the business case for using social media for customer care to get buy-in from internal influencers and decision-makers
  • Develop strategies for adoption that leverage existing resources, drive internal cultural change and ensure sure you are not getting in over your head
  • Turn the risks of engaging with customers via social media into opportunities for developing a consistent brand voice
  • Address the persistent challenge of using social media

Download the agenda to see what's in store! http://bit.ly/181nNUP

Register now and save up to $600! Register here: http://bit.ly/1gtQNrR

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