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Reinventing Customer Contact in the Public Sector

Reinventing Customer Contact in the Public Sector

Views: 1533

01/20/2014 - 01/22/2014

Novotel Toronto Centre Hotel
45 The Esplanade
Toronto, ON M5E 1W2

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Highlights:

• Successful leadership practices to drive service quality and efficiency
• Capturing customer feedback and translating it into action
• Energizing employee training to inspire and enable them to become top performers
• Performance management practices
• Effective ways of dealing with difficult customers
• New technologies to power government call centre efficiencies
• Essential elements for managing the customer relationship through the contact centre
• Assessing underlying causes of customer complaints
• Using quality assurance programs for improving customer service delivery
• Developing a social media-focused strategy that’s right for your organization

Participants:

• City of Ottawa
• Regional Municipality of York
• Ministry of Government Services
• ServiceOntario
• Ministry of Labour
• Ministry of Training, Colleges and Universities
• City of Hamilton
• Niagara Health System
• Ontario Ministry of Labour
• City of Burlington
• Workplace Safety Insurance Board
• And others

If the Reinventing Customer Contact in the Public Sector is important to your business, act now and make the appropriate connections. See the contact information below.

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Website: http://www.federatedpress.com/pdf/EA/RCCP1401-E.htm...
Conference/Event Dates: 01/20/2014 - 01/22/2014
Conference/Event Hours: 9:00 AM to 5:00 PM
Classification: B2B
Primary Industry: Other / Miscellaneous
Other Industries: Business, Other / Miscellaneous
Estimated Attendance: 25
Previous Attendance: 25
Audience: Directors, Managers & Team Leaders for: Contact & Call Centres, Customer Service, Information Services, Online Services, Hotlines, Help Desks, HR, Employee Relations and Training
Venue: Novotel Toronto Centre Hotel
Venue Phone: (800) 363-0722
Venue Type: Indoor - Hotel
Show Owner:Federated Press

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Reinventing Customer Contact in the Public Sector

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