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TODAY :
EVENT DATE
Jan 2014
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Venue

Novotel Toronto Centre Hotel 45 The Esplanade Toronto , ON M5E1W2
Tel: (800) 363-0722
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Reinventing Customer Contact in the Public Sector

25 0

Overview

Highlights:

• Successful leadership practices to drive service quality and efficiency
• Capturing customer feedback and translating it into action
• Energizing employee training to inspire and enable them to become top performers
• Performance management practices
• Effective ways of dealing with difficult customers
• New technologies to power government call centre efficiencies
• Essential elements for managing the customer relationship through the contact centre
• Assessing underlying causes of customer complaints
• Using quality assurance programs for improving customer service delivery
• Developing a social media-focused strategy that’s right for your organization

Participants:

• City of Ottawa
• Regional Municipality of York
• Ministry of Government Services
• ServiceOntario
• Ministry of Labour
• Ministry of Training, Colleges and Universities
• City of Hamilton
• Niagara Health System
• Ontario Ministry of Labour
• City of Burlington
• Workplace Safety Insurance Board
• And others

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