Identifying and stopping the fraud is the key to a successful program. Time is of the essence in identifying and reporting this fraud to recover any losses. You should be armed with the tools necessary to properly audit your current process to make sure the potential for fraud is limited.
Every transaction includes a payment of some sort and the banking industry owns the settlement process. Banks need to understand and use that fact to gain more of their customers' minds, hearts and wallets.
Why Should You Attend:
Financial institutions have long been the payments engines for their customers. However, with heightened competition and the advent of new non-bank entries into the marketplace, financial institutions have been playing more defence than offense. It is now time to go from playing ‘not to lose' to using the implied trust and the customer experience to reverse the trend, get back lost customers, and retain existing ones.
Working capital management models are becoming expensive to maintain and make a profit. Financial institutions must view cash management from the customer side to better understand their needs now and in the future.
Areas Covered in this Webinar:
Strengths that banks should exploit
Weaknesses that banks should shore up
Opportunities for banks to take advantage of
Threats that banks cannot ignore
What does Customer-Centric mean?
What is the customer's view of payments?
View of compliance/rules/regulations
What is the financial institution's view?
How do they stay compliant?
Rules and regulations the customer does not see
Balancing customer service and compliance
Who Will Benefit:
Operational Risk Managers
Ray Graber has a deep and thorough understanding of banking, technology, and finance. His business experience includes banking technology research at TowerGroup; best practices internet security, policies, and procedures at FleetBoston Financial; wire transfer operations and product launches at Citibank and BankBoston; and treasury operations for a $325 million public company.
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