This training program will discuss how to effectively create performance metrics and goals for your department or project. It will also discuss the key components of a metric and when to use different types of performance metrics.
Why Should You Attend:
Many clients, internal and external, seek objective evidence of how systems/processes are functioning. Using a well-developed performance metrics system can answer those looming questions and remove the guessing games. In this session, the webinar instructor will focus on how to effectively create a performance metrics system that will focus on the critical work systems.
Who Will Benefit:
Quality Assurance/Quality Control Managers/Directors
Process Improvement Professionals
Personnel responsible for metrics
Dr. Susan Leister serves as the director of quality assurance at Technical Resources International Inc. with over 19 years of experience in the pharmaceutical and medical device industry. She is also adjunct faculty for both graduate and undergraduate studies at the University of Phoenix. In addition to a bachelor’s degree in biochemistry and molecular biology, she has an MBA, a doctorate in organizational management with a focus on leadership, and holds certifications from the American Society of Quality (ASQ) as a Certified Quality Auditor and a Six Sigma Black Belt.
Use coupon code NB5SQH8N and get 10% off on registration, Valid till Dec 31st 2015.