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TODAY : Advance Search
EVENT DATES
May 2016
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Venue

Kansas City Convention Center, 301 West 13th Street,
Suite 100,
Kansas City, Missouri,
Tel: (816) 513-5000
Website

NBAA MMC2016 - Maintenance Management Conference - National Business Aviation Association

Overview

The 2016 NBAA Maintenance Management Conference (MMC2016) brings together high-caliber educational programming, networking to provide relationships that last throughout your career, and a dynamic exhibit hall specializing in product and service providers for business aircraft maintenance, service and support. Join your peers – the leaders and rising stars who are responsible for managing aircraft maintenance – for this important industry event. Directors of maintenance, flight department managers, maintenance technicians, aircraft owners/operators, and chief pilots return year after year for valuable professional development and to get critical business done

Agenda +

AGENDA

May 03   
8:00 a.m. – 8:30 a.m.

Registration and Continental Breakfast


Location: Outside Room 2103
8:30 a.m. – 8:40 a.m.

Welcome


Location: Room 2103
8:40 a.m. – 10:00 a.m.

Making a Difference in Business Aviation: Creating and Sustaining a Strong Service Organization


Location: Room 2103

Presented by: Robert Duncan, Duncan Aviation

Duncan Aviation is celebrating its 60th anniversary this year. During this time, under Robert's leadership, the company grew from an aircraft and fuel sales organization with 13 employees to a comprehensive aviation service provider with dozens of locations and 2,150 team members. Robert will share lessons learned and leadership philosophies regarding the use of technology, innovation, change and the importance of culture (human interaction) in creating and sustaining a successful business.
10:00 a.m. – 10:30 a.m.

Morning Break


Location: Outside Room 2103
10:30 a.m. – 11:15 a.m.

NBAA Maintenance Committee Updates & Initiatives


Location: Room 2103

Presented by: Jon Haag and Nathan Winkle, NBAA Maintenance Committee

The NBAA Maintenance Committee present latest updates and initiates in representing the business aviation operator in regulatory matters, professional development, and in safety and asset management.
11:15 a.m. – 12:00 p.m.

NBAA Maintenance Technical Rewards & Career Scholarship (TRACS)


Location: Room 2103

Presented by: Steve King, NBAA Maintenance Committee TRACS Chairman

NBAA Scholarship programs will be presented with TRACS award sponsors and award recipients being recognized.
12:00 p.m. – 1:30 p.m.

Lunch


Location: Exhibit Hall
12:00 p.m. – 7:00 p.m.

Exhibit Hall Open

1:30 p.m. – 2:30 p.m.

Protecting Yourself in Cyber Space: What Keeps Me Awake at Night


Location: Room 2103

Presented by: Dr. Simon, Retired USN, Assoc. Prof. IT, Stetson School of Business and Economics, Mercer University

Cyberspace is becoming an increasingly dangerous place for business and individuals. In 2014, a total of 79,790 cyber security incidents were reported in 61 countries. In the United States 43% of companies reported a data breach. An estimated $93 Billion was stolen from U.S. consumers between 2000 and 2014. Data breaches are only the tip of the iceberg when it comes to cyber security. This presentation will explore some incidents that suggest future threats and some schemes to protect your organization and yourself.
2:30 p.m. – 3:30 p.m.

Engagement: Not Just a Buzz Word but the Way of the Future!


Location: Room 2103

Presented by: Bob Hobbi, Service Elements

It is a proven fact that Engaged employees are much more productive and produce higher quality work. In this session, we will examine ideas on how to foster and develop an Engaged team in today’s Business and General Aviation organizations.
3:30 p.m. – 4:30 p.m.

Afternoon Break


Location: Exhibit Hall
4:30 p.m. – 5:30 p.m.

The Next Gen MRO


Location: Room 2103

Moderator: Marty Grier, Home Depot
Panelists from the following organizations: StandardAero, Duncan Aviation, Gulfstream Savannah Service Center, Bombardier Aerospace, Dassault Aircraft Services

A panel of leading MRO representatives will discuss among themselves and share with the audience how the MRO business is evolving and how current technology is impacting their business. They will discuss how technology is enhancing quality, safety, efficiency and most importantly, the customer service experience. During this session, time will be set aside for you to ask questions, get answers and make suggestions to improve your MRO experience as a customer.
5:30 p.m. – 7:00 p.m.

Welcome Reception in Exhibit Hall


Location: Exhibit Hall
May 04   
8:00 a.m. – 8:30 a.m.

Continental Breakfast


Location: Exhibit Hall
8:00 a.m. – 5:00 p.m.

Exhibit Hall Open

8:00 a.m. – 8:30 a.m.

Welcome


Location: Room 2103
8:45 a.m. – 9:45 a.m.

How to Develop Your Company’s Talent Pipeline


Location: Room 2103

Presented by: Steve Hrop, PD.D., Caliper

All organizations need to plan for their future talent needs. It’s not always possible or desirable to go to the outside to fill key roles, especially for leadership positions. This session will cover best practices for preparing “high potential” individuals to take on additional responsibilities (e.g., moving from expert individual contributor to first-line supervisor and to engage them in ways that will increase retention. Topics will include how to do targeted coaching, give feedback that motivates, and give people “stretch assignments” that prepare them for bigger roles while also getting important work done.
9:45 a.m. – 11:00 a.m.

Morning Break


Location: Exhibit Hall
11:00 a.m. – 12:00 p.m.

Breakout sessions:

A) Troubleshooting and Cyber Protection

Location: Room 2105

Presented by: Josh Wheeler, SatcomDirect

A brief network overview with troubleshooting tips. Presenting current threats which face networks, and how to keep your remote location (aircraft) within your corporate compliance policies. The differences between commercial aviation and business aviation which will explain how command and control of the aircraft is prevented.

B) Why Resolving Conflicts in Aircraft Maintenance is a High Priority

Location: Room 2103

Presented by: Bob Hobbi, Service Elements

In any industry, unresolved conflicts cost small fortunes. Drama, at work place is usually due to unresolved conflict. “Drama” is an expensive distraction. It can become a part of the culture of any organization, if not acknowledged and addressed.

12:00 p.m. – 1:30 p.m.

Lunch


Location: Exhibit Hall
1:30 p.m. – 2:30 p.m.

Breakout sessions:

A) Advanced Composite Structural Materials in Business Jets

Location: Room 2105

Presented by: Michael J. Hoke, Abaris Training Resources Inc.

This session will focus on the use of advanced composite structural materials in business jets today. There will be a quick review of the types of advanced composite materials commonly found, a review of the difficulties in identifying defects, and an outline of various inspection methods used in the inspection process. Additionally, an overview of current repair techniques will be discussed.

B) Let’s get the Finish Right!

Location: Room 2103

Presented by: Andrew Thomas, Dassault Aircraft Services

Aircraft painting is a complex and expensive process with very specific material requirement. The paint system, when applied correctly is meant to enhance the aircraft’s appeal while providing structural protection. The paint system’s integrity is only as good as its preparation and application. Learn what to expect from the OEM at new aircraft delivery and the repaint challenges in today's technology.

2:30 p.m. – 3:30 p.m.

Afternoon Break


Location: Exhibit Hall
3:30 p.m. – 4:30 p.m.

Breakout sessions:

A) Global Regulatory Update

Location: Room 2105

Presented by: Thomas Mickler, EASA
An EASA regulatory update providing the latest information to recent bilateral agreements.

B) Jet Setter Health and Safety: The Latest Tools to Improve Your Safety and Performance While on the Go

Location: Room 2103

Presented by: Davana Pilczuk, Gulfstream; Fred Etheridge, Gulfstream

The bodies and minds of business travelers are under constant stress and the resulting fatigue can affect physical and mental performance as well as safety. Join us for this interactive session to develop traveling best practices based on some of the latest research on human performance. We will discuss ways to prevent or manage this common side effect to keep you safe, healthy, and performing at peak efficiency on the aircraft or in the boardroom.

4:30 p.m. – 5:30 p.m.

The GRAND question about the Aging Maintenance Worker


Location: Room 2103

Presented by: James Allen, MD, MPH

Older workers are seen with increasing frequency in hangars, stores and nearly all businesses. Statistics confirm that individuals over age of 55 yr. are increasingly part of the workplace. More importantly, this disproportionate growth in older workers will influence all aspects of the economy including aviation. For the aircraft operator the GRAND question is whether the older workers’ experiences offset the medical conditions that they bring to the workplace. To formulate a response to this GRAND question Dr. Allen reviews the concept of Latent Medical and Environmental Condition (LMEC), speculates how LMEC may affect the chain of event leading to an unwanted event, and introduces the National Center for Productive Aging & Work (NCPAW). Attendees will leave the presentation with a plan on how to share the best practices for transitioning to this older workforce. The basic tenant of Dr. Allen’s presentation is WHISFS... Worker Health IS Flight Safety.
6:00 p.m. – 9:30 p.m.

Networking Event: Basketball Night


Location: College Basketball Experience (CBE)

Sponsored by: Gulfstream Aerospace

Join us as we take over the College Basketball Experience/Collegiate Basketball Hall of Fame for an evening of networking and interactive entertainment. Bring your athletic shoes to enjoy some time on the basketball courts!
May 05   
8:00 a.m. – 8:30 a.m.

Continental Breakfast


Location: Exhibit Hall
8:00 a.m. – 1:30 p.m.

Exhibit Hall Open

8:30 a.m. – 8:45 a.m.

Welcome


Location: Room 2103
8:45 a.m. – 10:00 a.m.

Connectivity, Connectivity, Connectivity…so Many Choices, Choose Wisely


Location: Room 2103

Moderator: Jim Sparks, Global Jet Services

The appetite for connectivity in the cabin and requirements for flight deck operation are attracting many providers to the business jet market. In this session an overview of current capabilities and providers will be reviewed. Knowing that expectations will change a look at the providers and service coming in the near future will be overviewed, in a manner to increase your awareness as decisions made can be costly to adjust.
10:00 a.m. – 11:00 a.m.

Morning Break


Location: Exhibit Hall
11:10 a.m. – 12:00 p.m.

Fatigue Risk Management Systems: Not Just for Flight Crew Members


Location: Room 2103

Presented by: Dr. Paulo Alves, MedAire, Inc.

Fatigue in maintenance operations is a well-known human factor aspect that impacts aviation safety. Fatigue risk management should be a vital part of the safety system for all maintenance personnel. This session will address how circadian rhythm disruption can occur without time-zone crossing. Understand how fatigue can negatively affect your ability to perform your work duties, possibly causing a threat to the personal safety of you, your co-workers and passengers. Learn about countermeasures that can help to mitigate these risks.
12:00 p.m. – 1:30 p.m.

Lunch


Location: Exhibit Hall
1:30 p.m. – 2:30 p.m.

Seven Essential Keys to Success


Location: Room 2103

Presented by: Steve Brechter,Gray Stones Advisors

As the leader of an aviation maintenance focused organization, where should you be focused? What are the leadership and operational strategies that will yield consistent excellence? “Seven Essential Keys to Success” will define the needed in every best-practice aviation organization—be it a for-profit firm or an “intrapreneurial” flight department. These Seven Essential Keys are designed to help aviation leaders— and aspiring leaders—efficiently and economically achieve their objectives, overcome challenges and sustain best-in-class fiscal and operational performance.
2:30 p.m. – 3:30 p.m.

Conference Wrap-Up

May 06   
8:00 a.m. – 5:00 p.m.

NBAA PDP Course: Technical Operations Manual Workshop

Location: Kansas City Marriott Downtown, Andy/Kirk, Marriott Tower

Presented by: NBAA and Leonard Beachemin, AeroTechna Solutions, LLC.

This Session is eligible for CAM application and recertification credit.

This workshop is a must for leaders of both new and legacy flight departments, as well as a career development opportunity for those seeking greater reward. The objective of the course is to provide the necessary knowledge to create a document that clearly states a company's execution of aircraft maintenance, ground and hangar operations. The goal of such a document is to ensure clarity, identify responsibility, point accountability and avoid “willful non-compliance.” The workshop highlights the integration of IS-BAO standards, FAA regulatory requirements and NBAA current operational excellence practices as identified by the NBAA Maintenance Committee.

This course has a separate registration fee, $650 for NBAA Members and $800 for Non-Members.

This course meets NBAA PDP Technical and Facilities Services Objective 8 .

Keynote Speakers +

Robert Duncan

Duncan was born in Oakland, California, as Edward Howard Duncan Jr. His mother, Marguerite Pearl Duncan, had died in childbirth and his father was unable to afford him, so in 1920 he was adopted by Edwin and Minnehaha Symmes, a family of devout Theosophists. They renamed him Robert Edward Symmes; it was only after a psychiatric discharge from the army in 1941 that he formed the composite of his previous names and became Robert Edward Duncan. The Symmeses had begun planning for the child's arrival long prior to his adoption. There were terms for his adoption that had to be met: he had to be born at the time and place appointed by the astrologers, his mother was to die shortly after giving birth, and he was to be of Anglo-Saxon Protestant descent.[2] His childhood was stable, and his parents were popular and social members of their community—Edwin was a prominent architect and Minnehaha devoted much of her time to volunteering and serving on committees. He grew up surrounded by the occult in one form or another; he was well aware of the circumstances of his fated birth and adoption and his parents carefully interpreted his dreams. The family adopted a second child, Barbara Eleanor Symmes, in 1920. She was born one year minus one day after Duncan, on January 6, 1920. She also was selected under circumstances similar to that of her brother; her presence was expected to bring good karma into the family. At age three, Duncan was injured in an accident on the snow that resulted in his becoming cross-eyed and seeing double. In Roots and Branches, his second major book, he wrote:

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