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May 2017


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Managing Up - Leadership Skills For Administrators Webinar

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Overview: Managers, Administrators and CEOs in medical practice positions need to successfully learn to supervise staff or manage down, but also to achieve results by influencing their physician bosses by managing up. It is difficult to communicate to your physician boss that certain behaviors are keeping the practice from achieving optimal success.

Why should you Attend: Attendees will learn how to:

  • Present key financial benchmarks to physicians
  • Give constructive feedback to physicians
  • Mediate income distribution/expense share issues
  • Manage change successfully
  • Reduce conflict by team building activities

Areas Covered in the Session:

  • Qualities Physicians Want in a Manager
  • Qualities Physicians Do Not Like in a Manager
  • Coaching Physicians Toward Productivity
  • Importance of Strategic Planning
  • Managing Change
  • 5 Steps for Presenting Recommendations for Behavioral Change
  • The Toughest Issues for Managers to Mediate with Physicians:
    • Income Distribution
    • Productivity Differences
    • Conflict among partners
    • Risk to the practice - Labor Law, Fraud, OSHA, HIPAA, Medicare Compliance
    • Behavioral issues divorce, depression, anger, disruptive, harassment, slow charge slip, EMR submission, running staff into overtime
  • How to instill team spirit between physicians and staff - Morale building ideas from many practices
  • Group sharing of successes and problems

Who Will Benefit:

  • Physicians
  • Managers
  • Administrators
  • COO
  • CEO

Instructor: Debra Phairas is President of Practice & Liability Consultants, LLC a nationally recognized firm specializing in practice management and malpractice prevention. Her background includes medical clinic administration and loss prevention management for NORCAL Mutual, a physician malpractice insurance carrier in Northern California. Her BS is from Michigan State University and her graduate work at Golden Gate University San Francisco MBA Health Services Administration program.

Event link :

Contact Details:

NetZealous LLC, DBA TrainHR

Phone: +1-800-385-1627



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