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EVENT DATE
Apr 2014
M T W T F S S
010203040506
EXPO DATE
Apr 2014
M T W T F S S
010203040506

Venue

Novotel Toronto Centre Hotel 45 The Esplanade
Toronto , ON M5E 1W2
Location map
Type: Indoor - Hotel

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Improving Customer Service in Financial Services

Novotel Toronto Centre Hotel
B2B 25

EVENT DESCRIPTION

Highlights :

• Leveraging key performance indicators
• Establishing a strategic plan from initial contact to customer loyalty
• Adapting products and services in response to the digital transformation
• Weighing the pros and cons of Outsourcing or offshoring customer service functions
• Complaint reporting requirements
• Claims management practices that enhance customer satisfaction
• How to facilitate a stronger agent-customer relationship
• Techniques for improving the speed of the claims cycle of complex claims
• Developing a flexible and extensible claim data model
• Innovative approaches to security breach detection
• Customer retention and channel linking: what the profit and customer satisfaction issues are

Participants :

• Accenture
• Bell Mobility
• BMO Asset Management Inc.
• Borden Ladner Gervais LLP
• Cutting Edjj Consulting
• Financial Services Commission of Ontario
• IBM Canada Ltd.
• Informatica Corporation
• In Genius Solutions Inc.
• Jardine Lloyd Thompson Canada
• Medavie Blue Cross
• Pearl Advisory Group
• The Taylor Reach Group Inc.
• TMG International Inc.
• Upstream Works Software Ltd.

Contact the event managers listed below for more information about how you can participate at the Improving Customer Service in Financial Services.

EVENT CONTACTS

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EVENT DETAILS

Primary Industry:
Banking-Money-Finance
Other Industries:
Banking-Money-Finance, Business
Audience:
who should attend
Financial Services VPs, Directors & Managers responsible for customer service, quality &
improvement, CRM, loyalty, strategy, analytics, contact centres, online services, complaints,
claims, marketing
Notes:
Show Owner:
Federated Press
Sponsorship:

Exhibitor Information +

Booth Details:

Booth Size
Booth Cost
Call for information.
Amenities
Electricity:
n/a
Water:
n/a
Generator:
n/a
Marketing Vehicles Allowed:
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Services
n/a
Show Owner
Federated Press
Show Manager
Danielle Delannoy
Exhibitor Prospectus

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