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Highlights :

• Leveraging key performance indicators
• Establishing a strategic plan from initial contact to customer loyalty
• Adapting products and services in response to the digital transformation
• Weighing the pros and cons of Outsourcing or offshoring customer service functions
• Complaint reporting requirements
• Claims management practices that enhance customer satisfaction
• How to facilitate a stronger agent-customer relationship
• Techniques for improving the speed of the claims cycle of complex claims
• Developing a flexible and extensible claim data model
• Innovative approaches to security breach detection
• Customer retention and channel linking: what the profit and customer satisfaction issues are

Participants :

• Accenture
• Bell Mobility
• BMO Asset Management Inc.
• Borden Ladner Gervais LLP
• Cutting Edjj Consulting
• Financial Services Commission of Ontario
• IBM Canada Ltd.
• Informatica Corporation
• In Genius Solutions Inc.
• Jardine Lloyd Thompson Canada
• Medavie Blue Cross
• Pearl Advisory Group
• The Taylor Reach Group Inc.
• TMG International Inc.
• Upstream Works Software Ltd.

Contact the event managers listed below for more information about how you can participate at the Improving Customer Service in Financial Services.

All information in Events In America is deemed to be accurate at the time we add it, and we take steps to verify all details and update our records when new information is provided, but as people, events and circumstances change, we caution users to independently confirm all information. and Events In America LLC make no guarantee of accuracy and assume no liability for inaccurate information.

Conference/Event Dates: 04/01/2014 - 04/02/2014
Conference/Event Hours: 9:00 AM to 5:00 PM
Classification: B2B
Primary Industry: Banking-Money-Finance
Other Industries: Banking-Money-Finance, Business
Estimated Attendance: 25
Previous Attendance: 25
Audience: who should attend
Financial Services VPs, Directors & Managers responsible for customer service, quality &
improvement, CRM, loyalty, strategy, analytics, contact centres, online services, complaints,
claims, marketing
Venue: Novotel Toronto Centre Hotel
Venue Phone: (800) 363-0722
Venue Type: Indoor - Hotel
Show Owner:Federated Press
Show Manager:Danielle Delannoy
Exhibitor Prospectus:Click Here

Booth Size Booth Cost   Available Amenities
Call for information.   Electricity: n/a
  Water: n/a
  Generator: n/a
  Marketing Vehicles Allowed: Call
Other Booth Sizes Available: n/a

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Improving Customer Service in Financial Services

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