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EVENT DATE
Apr 2014
MoTuWeThFrSaSu
 123456
78910111213
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Contacts

2000 Mc Gill College Street, 21st Floor, Suite 2150 Montreal , QC H3A 3H2

General

Danielle Delannoy
Tel: (800) 363-0722

Event Manager

General

Venue

Novotel Toronto Centre Hotel 45 The Esplanade Toronto , ON M5E1W2
Tel: (800) 363-0722
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Improving Customer Service in Financial Services

Overview

Highlights :

• Leveraging key performance indicators
• Establishing a strategic plan from initial contact to customer loyalty
• Adapting products and services in response to the digital transformation
• Weighing the pros and cons of Outsourcing or offshoring customer service functions
• Complaint reporting requirements
• Claims management practices that enhance customer satisfaction
• How to facilitate a stronger agent-customer relationship
• Techniques for improving the speed of the claims cycle of complex claims
• Developing a flexible and extensible claim data model
• Innovative approaches to security breach detection
• Customer retention and channel linking: what the profit and customer satisfaction issues are

Participants :

• Accenture
• Bell Mobility
• BMO Asset Management Inc.
• Borden Ladner Gervais LLP
• Cutting Edjj Consulting
• Financial Services Commission of Ontario
• IBM Canada Ltd.
• Informatica Corporation
• In Genius Solutions Inc.
• Jardine Lloyd Thompson Canada
• Medavie Blue Cross
• Pearl Advisory Group
• The Taylor Reach Group Inc.
• TMG International Inc.
• Upstream Works Software Ltd.

Notes:
Sponsorship Details:

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