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Event Overview:


  • 100% Product-neutral program content
  • Dynamic expo floor featuring cutting edge technology and services
  • Each session delivers actionable insights and meaningful content
  • Unique networking - Epcot Illumination, contests, mobile apps and more!
  • Produced by a trusted brand in the industry for over 30 years

Produced by ICMI, Contact Center Expo & Conference is the premier global gathering for the contact center industry. It's the essential forum for educational growth, networking, and sharing of proven best practices.

ICMI’s Contact Center Expo & Conference was launched in 2004 under the name ACCE (Annual Contact Center Exhibition), in response to demand for an industry event that would provide the best of all worlds – product-neutral education, a comprehensive exhibit hall, access to thought leaders, and the best networking opportunities available. ACCE quickly became the premier annual gathering of the global contact center community, and over the past 11 years it has been our mission to ensure that each subsequent event is even better and more valuable. Our name may be changing, but our commitment to providing an educational, meaningful and fun event is as strong as ever. We look forward to meeting you at ICMI’s Contact Center Expo & Conference!

Attendee Information:

Contact center professionals come to Contact Center Expo & Conference to:

  • improve their centers’ performance
  • better manage people and resources
  • improve operations
  • properly select and implement technology
  • and much more!

Through keynote presentations, networking sessions, site tours, case studies and more, attendees will return to their organizations with practical tips, tools and inspiration for success. Whether you’re new to the industry and looking for educational opportunities or a veteran looking to sharpen your skills with new approaches and techniques, Contact Center Expo & Conference is an event you won’t want to miss.

About ICMI:

Also known as the International Customer Management Institute (ICMI), we are the leading global provider of performance improvement resources for customer management professionals – from frontline agents to executives. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries improve customer experiences and increase efficiencies at every level of the contact center. Through training, events, consulting, and informational resources, ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center. Visit to learn more about one of the most established and respected organizations in the call center industry.

ICMI is a part of UBM.

There may be many networking opportunities at the ICMI Contact Center Expo & Conference 2015 - International Customer Management Institute. Find out more in the event details below.

All information in Events In America is deemed to be accurate at the time we add it, and we take steps to verify all details and update our records when new information is provided, but as people, events and circumstances change, we caution users to independently confirm all information. and Events In America LLC make no guarantee of accuracy and assume no liability for inaccurate information.

Conference/Event Dates: 05/04/2015 - 05/07/2015
Classification: B2B
Primary Industry: Other / Miscellaneous
Other Industries: Business, Other / Miscellaneous
Estimated Attendance: 1,500
Cost to Attend:
Audience: Contact Center Expo & Conference is the contact center industry's most essential educational experience. Each year, ICMI produces a freshly conceived event designed to meet the needs of all contact center professionals, including:
Senior Level VPs and Directors who are accountable for strategic planning and alignment.
New and Experienced Managers responsible for operational and tactical plans.
Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring.
Customer Support Professionals who need to acquire new skills for their everyday jobs.
Analysts who require a fundamental understanding of industry principles.
CIOs who desire financial improvements from enhanced call center operations.
CTOs who require integration of call center strategy with other internal departments.
Venue: Walt Disney World Swan and Dolphin
Venue Phone: (407) 934-4000
Venue Type: Indoor - Hotel
Official Conference Hotel:Walt Disney World Swan and Dolphin
Conference Hotel URL:
Number of Exhibitors:100+
Show Owner:ICMI/UBM
Show Manager:ICMI/UBM
Sponsorship: Yes

Booth Size Booth Cost   Available Amenities
Exhibiting is available. Call for details.   Electricity: Yes - Unknown Price
  Water: n/a
  Generator: n/a
  Marketing Vehicles Allowed: Call
Other Booth Sizes Available: n/a

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ICMI Contact Center Expo & Conference 2015 - International Customer Management Institute

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