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TODAY :
EVENT DATES
May 2015
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Venue

Walt Disney World Swan and Dolphin 1500 Epcot Resorts Blvd. Lake Buena Vista , Florida 32830
Tel: (407) 934-4000
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ICMI Contact Center Expo & Conference 2015 - International Customer Management Institute

1,500 0

Overview

Event Overview:

WHY CONTACT CENTER EXPO IS THE #1 INDUSTRY EVENT TO ATTEND THIS YEAR

  • 100% Product-neutral program content
  • Dynamic expo floor featuring cutting edge technology and services
  • Each session delivers actionable insights and meaningful content
  • Unique networking - Epcot Illumination, contests, mobile apps and more!
  • Produced by a trusted brand in the industry for over 30 years

Produced by ICMI, Contact Center Expo & Conference is the premier global gathering for the contact center industry. It's the essential forum for educational growth, networking, and sharing of proven best practices.

ICMI’s Contact Center Expo & Conference was launched in 2004 under the name ACCE (Annual Contact Center Exhibition), in response to demand for an industry event that would provide the best of all worlds – product-neutral education, a comprehensive exhibit hall, access to thought leaders, and the best networking opportunities available. ACCE quickly became the premier annual gathering of the global contact center community, and over the past 11 years it has been our mission to ensure that each subsequent event is even better and more valuable. Our name may be changing, but our commitment to providing an educational, meaningful and fun event is as strong as ever. We look forward to meeting you at ICMI’s Contact Center Expo & Conference!

Attendee Information:

Contact center professionals come to Contact Center Expo & Conference to:

  • improve their centers’ performance
  • better manage people and resources
  • improve operations
  • properly select and implement technology
  • and much more!

Through keynote presentations, networking sessions, site tours, case studies and more, attendees will return to their organizations with practical tips, tools and inspiration for success. Whether you’re new to the industry and looking for educational opportunities or a veteran looking to sharpen your skills with new approaches and techniques, Contact Center Expo & Conference is an event you won’t want to miss.

About ICMI:

Also known as the International Customer Management Institute (ICMI), we are the leading global provider of performance improvement resources for customer management professionals – from frontline agents to executives. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries improve customer experiences and increase efficiencies at every level of the contact center. Through training, events, consulting, and informational resources, ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center. Visit icmi.com to learn more about one of the most established and respected organizations in the call center industry.

ICMI is a part of UBM.

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