We’ll focus on the 15 Key Actions Needed to Enhance or Develop a Leading Practice SLA Process which will be implementable to support a successful long term supplier relationship.
We’ll learn how top companies do effective Service Level Management by integrating the SLA process into a Supplier Management Process (SMP). We’ll also discuss how to take action with the Service Level Reporting (SLR) Process.
Why Should You Attend:
The instructor will provide key examples and applications of SLA metrics and will explain the usage of Leading Practice SLA Process to a specific business situation
The instructor will provide “real life” examples of SLAs that provide examples of situations where there have been catastrophic business failures because no SLAs were in place
The instructor will use checklists and tools to ensure that the webinar attendees understand the application of the content
The content presented is timely and practical and has been used in an actual business environment with several large Fortune 100 companies
Areas Covered in this Webinar:
The Service Level Agreement (SLA training) process and Supplier Management Process (SMP) work together to ensure excellent quality is delivered to the business community. Establishing effective Service Level Management (SLM) requires SLAs to be well-defined, clear, concise, objective and measurable.
A service-level agreement (SLA) is a negotiated agreement between two parties where one is the customer and the other is the actual service provider. An SLA should contain specific operating norms, which describe how the process is governed, managing, and controlled. An SLA should also include a set of operating metrics that are reported on a monthly basis. We’ll focus on the reporting process and how to develop meaning metrics for the SLA process.
This webinar will cover the following topics with specific examples.
Definition of the SLA Process
When should I use an SLA Process?
Establishing Valuable and Meaningful SLAs
Examples of SLAs
The Bigger Picture: Implementing a Supplier Management Process (SMP) Process
Taking Action: Establishing the Service Level Reporting (SLR) Process
Implement the 15 Key Actions Needed to Enhance or Develop a Leading Practice SLA Process
Learn how top companies manage their suppliers by integrating the SLA process into a Supplier Management Process (SMP)
We’ll also discuss how to take action with the Service Level Reporting (SLR) Process
Who Will Benefit:
Purchase to Pay (P2P) Professionals
Account Payable Professionals
Shared Service Centre Executives
Business Process Outsourcing (BPO) Professionals
Chris Doxey spent most of her career implementing “top gun” leadership teams and processes in her quest to fight fraud and implement internal controls at Digital Equipment Corporation, Compaq Computer Corporation, and Hewlett Packard.
She held senior finance and accounting positions which allowed her to develop and implement standards of internal control for all aspects of financial operations – focusing on the procure to pay (P2P) process. She was recruited to assist WorldCom (MCI) with the implementation of internal controls, policies, and corporate governance in 2003.
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