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Event Overview:

HDI 2017: The Conference for IT Support Professionals

Are you tired of being called the helpless desk? Do you want to be seen as a department that adds value to your business? Do you feel like it's impossible for technical support professionals to earn respect?

The HDI 2017 Conference & Expo can help you:

    develop people skills
    motivate staff to deliver extraordinary customer service and support
    create a culture that transforms the reputation of your support center
    and so much more!

Attendee Information:

Eight Redesigned Learning Tracks

New, fresh, and right to the heart of what every professional needs to know about today's evolving world of technical support, HDI 2017's eight core subject areas are your springboard to support center superiority.

    + Evolving Desktop Support
    + The Executive Stakeholder Perspective
    + Putting Metrics to Work
    + Reinventing the Customer Experience
    + Service Desk Foundations
    + Service Desk Masters
    + Support Center Optimization
    + Team Performance and Transformation

Exhibitor Information:

Why You Should Exhibit

     HDI presents a highly targeted group responsible for IT support services such as technical support, data system management, network security, and desktop systems.
    Conference attendees use the Expo as their primary research tool for solutions.
    You'll directly connect with decision-makers as they formulate critical purchasing decisions.
    HDI has expanded our sponsorship opportunities to create impactful branding and lead generation.

About HDI:

HDI, a UBM Tech company, is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.

HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI is the premier resource for best practices and emerging trends.

Don't wait to register for the HDI 2017 Conference & Expo. You'll meet influential people and maximize your opportunities for success. Start now by accessing the information below.

All information in Events In America is deemed to be accurate at the time we add it, and we take steps to verify all details and update our records when new information is provided, but as people, events and circumstances change, we caution users to independently confirm all information. and Events In America LLC make no guarantee of accuracy and assume no liability for inaccurate information.

Conference/Event Dates: 05/09/2017 - 05/12/2017
Expo/Exhibit Dates: 05/09/2017 - 05/11/2017
Expo/Exhibit Hours: Tues, 5-7:30pm; Wed, 12:30-3pm, 5:30-7:30pm; Thurs, 12:15-4pm
Classification: B2B
Primary Industry: IT
Other Industries: IT, Technology
Estimated Attendance: 2,500
Cost to Attend:
Audience: -Senior-Level VPs and Directors who are accountable for strategic planning and alignment.
-New and Experienced Managers who are responsible for operational and tactical planning.
-Team Leads and Supervisors who are in charge of day-to-day operations, coaching, and monitoring.
-Analysts and Technicians who require a foundational understanding of industry principles.
-CIOs who seek the financial benefits of enhanced support operations.
-CTOs who require the integration of the support center's strategy with those of other IT departments.
-Customer Service and Contact Center Professionals who are expanding their services to include help desk and/or technical support operations.
Notes: Attendee Demographics
81% manager or above
87% influence and/or approve purchases
32% have a budget of $50,000 - $500,000 to spend
Venue: Gaylord National Harbor
Venue Phone: (301) 965-4000
Venue Type: Indoor - Hotel
Official Conference Hotel:Gaylord National Harbor
Conference Hotel URL:
Number of Exhibitors:50+
Show Owner:HDI
Show Manager:HDI / UBM Tech
Exhibitor Prospectus:Click Here
Sponsorship: Yes

Booth Size Booth Cost   Available Amenities
Exhibiting & Sponsorship Opportunities Available Please Contact HDI for Additional Information   Electricity: Yes - Unknown Price
  Water: n/a
  Generator: n/a
  Marketing Vehicles Allowed: Call
Other Booth Sizes Available: Yes

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