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Apr 2016
Apr 2016


The Rosen Shingle Creek 9939 Universal Blvd Orlando , Florida 32819
Tel: (866) 996-6338
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HDI 2016 Conference & Expo


Event Overview:

The top conference for technical support professionals

Unite and Triumph at HDI 2016

An event unrivaled in the technical support community, the HDI 2016 Conference & Expo unites nearly 2,500 professionals to gain the knowledge, resources, and contacts to become champions of the industry. With nine learning tracks, eighty sessions, five keynote speakers, and nonstop networking opportunities, you won't just attend HDI 2016 - you'll return home with renewed motivation and enthusiasm, inspired to make an immediate impact on your career and your organization. We all strive for greatness...this is your chance to achieve it.

Attendee Information:

This IT service and technical support conference addresses the needs of the entire team - from seasoned directors to frontline analysts - and provides valuable insight into how formal procedures, processes, and industry tools can improve service and support performance. Attend this conference and become your company’s star employee.

Senior-level VPs and directors who are accountable for strategic planning and alignment.

New and experienced managers who are responsible for operational and tactical planning.

Team leads and supervisors who are in charge of day-to-day operations, coaching, and monitoring.

Analysts and technicians who require a foundational understanding of industry principles.

CIOs  who seek the financial benefits of enhanced support operations.

CTOs  who require the integration of the support center’s strategy with those of other IT departments.

Customer service and contact center professionals who are expanding their services to include help desk and/or technical support operations.

Exhibitor Information:

Why You Should Exhibit

HDI presents a highly targeted group responsible for IT support services such as technical support, data system management, network security, and desktop systems.

Conference attendees utilize the Expo as their primary research tool for solutions.

You will directly connect with decision-makers as they formulate critical purchasing decisions.

HDI has expanded our sponsorship opportunities to create impactful branding and lead generation.

About HDI:

HDI, a UBM Tech company, is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.

HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI is the premier resource for best practices and emerging trends.

Attendee Demographics: 75% managers, directors or above 90% influence and/or approve purchases 32% have a budget of $50,000 - $500,000 to spend
Sponsorship Details:


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