Orlando , FL 32819 Location map
The Rosen Shingle Creek
HDI 2016 Conference & Expo
The top conference for technical support professionals
Unite and Triumph at HDI 2016
An event unrivaled in the technical support community, the HDI 2016 Conference & Expo unites nearly 2,500 professionals to gain the knowledge, resources, and contacts to become champions of the industry. With nine learning tracks, eighty sessions, five keynote speakers, and nonstop networking opportunities, you won't just attend HDI 2016 - you'll return home with renewed motivation and enthusiasm, inspired to make an immediate impact on your career and your organization. We all strive for greatness...this is your chance to achieve it.
This IT service and technical support conference addresses the needs of the entire team - from seasoned directors to frontline analysts - and provides valuable insight into how formal procedures, processes, and industry tools can improve service and support performance. Attend this conference and become your company’s star employee.
Senior-level VPs and directors who are accountable for strategic planning and alignment.
New and experienced managers who are responsible for operational and tactical planning.
Team leads and supervisors who are in charge of day-to-day operations, coaching, and monitoring.
Analysts and technicians who require a foundational understanding of industry principles.
CIOs who seek the financial benefits of enhanced support operations.
CTOs who require the integration of the support center’s strategy with those of other IT departments.
Customer service and contact center professionals who are expanding their services to include help desk and/or technical support operations.
Why You Should Exhibit
HDI presents a highly targeted group responsible for IT support services such as technical support, data system management, network security, and desktop systems.
Conference attendees utilize the Expo as their primary research tool for solutions.
You will directly connect with decision-makers as they formulate critical purchasing decisions.
HDI has expanded our sponsorship opportunities to create impactful branding and lead generation.
HDI, a UBM Tech company, is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.
HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI is the premier resource for best practices and emerging trends.
If the HDI 2016 Conference & Expo is important to your business, act now and make the appropriate connections. See the contact information below.
HDI / UBM Tech
303 Second Street, South Tower, 9th floor, Suite 900
San Francisco, CA 94107
-New and Experienced Managers who are responsible for operational and tactical planning.
-Team Leads and Supervisors who are in charge of day-to-day operations, coaching, and monitoring.
-Analysts and Technicians who require a foundational understanding of industry principles.
-CIOs who seek the financial benefits of enhanced support operations.
-CTOs who require the integration of the support center's strategy with those of other IT departments.
-Customer Service and Contact Center Professionals who are expanding their services to include help desk and/or technical support operations.
75% managers, directors or above
90% influence and/or approve purchases
32% have a budget of $50,000 - $500,000 to spend
Exhibitor Information +