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Don't Stop Achieving!

Let's get it started at HDI 2014, the industry's leading technical service and support conference!

It's so much more than an IT conference.

With more than 2,300 elite professionals coming together for the most comprehensive training conference in the industry, you can't get enough of the wealth of knowledge that will be available at HDI 2014. This leading event provides you with first-class technical service and support training sessions, extraordinary keynote speakers, and outstanding opportunities to network with your peers.

Executive Connections Package
This incredible networking package is limited to 100 senior directors and executives - be one of them!

Eight Learning Tracks

Whether you're new to the service industry or an experienced professional, HDI 2014 has a learning track that's perfect for you!

This IT service and technical support conference addresses the needs of the entire team - from seasoned directors to frontline analysts - and provides valuable insight into how formal procedures, processes, and industry tools can improve service and support performance. Attend this conference and become your company’s star employee.


The HDI 2014 Expo Hall is the ultimate marketplace for comparing products and services from technical service and support industry vendors.


Why You Should Exhibit

HDI presents a highly targeted group responsible for IT support services such as technical support, data system management, network security, and desktop systems.

Conference attendees utilize the Expo as their primary research tool for solutions.

You will directly connect with decision-makers as they formulate critical purchasing decisions.

HDI has expanded our sponsorship opportunities to create impactful branding and lead generation.

About HDI

HDI, a UBM Tech company, is a global IT service and technical support association and the industry's premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for IT service and technical support emerging trends and best practices.

Not sure if you want to exhibit at or attend the HDI 2014 Conference & Expo? See the panels below to get the information you need to make an informed decision.

All information in Events In America is deemed to be accurate at the time we add it, and we take steps to verify all details and update our records when new information is provided, but as people, events and circumstances change, we caution users to independently confirm all information. and Events In America LLC make no guarantee of accuracy and assume no liability for inaccurate information.

Conference/Event Dates: 04/01/2014 - 04/04/2014
Expo/Exhibit Dates: 04/01/2014 - 04/03/2014
Expo/Exhibit Hours: Tue. 5pm - 7pm; Wed. 12pm - 3:30pm, 5pm - 7pm; Thur. 12pm - 3pm
Classification: B2B
Primary Industry: IT
Other Industries: IT, Technology
Estimated Attendance: 2,300
Audience: Senior-Level VPs and Directors who are accountable for strategic planning and alignment.
New and Experienced Managers who are responsible for operational and tactical planning.
Team Leads and Supervisors who are in charge of day-to-day operations, coaching, and monitoring.
Analysts and Technicians who require a foundational understanding of industry principles.
CIOs who seek the financial benefits of enhanced support operations.
CTOs who require the integration of the support center's strategy with those of other IT departments.
Customer Service and Contact Center Professionals who are expanding their services to include help desk and/or technical support operations.
Notes: Attendee Demographics:

81% manager or above
87% influence and/or approve purchases
32% have a budget of $50,000 - $500,000 to spend
Venue: Gaylord Palms Resort & Convention Center
Venue Phone: (407) 586-0000
Venue Type: Indoor - Convention Center
Official Conference Hotel:Gaylord Palms Resort & Convention Center
Conference Hotel URL:
Number of Exhibitors:100 (Previous Year)
Show Owner:HDI
Show Manager:HDI
Sponsorship: Yes

Booth Size Booth Cost   Available Amenities
Exhibiting Opportunities Available Please Contact Diana Pivacek for Additional Information   Electricity: Yes - Unknown Price
  Water: n/a
  Generator: n/a
  Marketing Vehicles Allowed: Yes
Other Booth Sizes Available: Yes

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