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TODAY : Advanced Search
EVENT DATES
May 2016
MoTuWeThFrSaSu
      1
2345678
9101112131415
16171819202122
23242526272829
3031     
EXHIBITION HALL DATES
May 2016
MoTuWeThFrSaSu
      1
2345678
9101112131415
16171819202122
23242526272829
3031     

Venue

OMNI Shoreham Hotel 2500 Calvert Ave. Washington , District of Columbia 20008
Tel: (202) 234-0700
Website
Google Map

Customer Service Experience 2016

Overview

Event Overview:

Join us as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world.

Now in its fifth year, Customer Service Experience helps shed light on the many moving parts needed for a successful customer service and support strategy. Savvy customer care professionals understand that providing exceptional customer service goes beyond the telephone. Today, organizations must provide exceptional customer service on traditional and new communication channels—which includes social media and mobile devices. Wondering how to move forward, better allocate limited resources, or where to start? Let Customer Service Experience take you on a journey of discovery!

Attendee Information:

Attend Customer Service Experience and Learn

To identify the customers you want

How to bolster employee culture

To create customer journey maps

Ways to build and maintain social communities

How to improve customer experiences

The secrets to outstanding customer service

How wearables are bridging the customer service gap

The best way to find brand engagement rock stars

How to grow and maintain a successful social community

The essential for customer excellence

How to create an effective CX strategy

Who Should Attend

Chief Customer Officers

VPs/Directors/Managers of IT, CIO, CTO

VPs/Directors/Managers of Customer Service    

Web and Social Media Strategists

Managers of Customer Data and Analytics

Customer Experience and Service Executives             

Exhibitor Information:

Customer Service Experience brings together high level technology buyers and an impressive collection of industry influencers. Reach this exclusive audience and take advantage of this unique opportunity to build brand awareness and strengthen relationships with existing and potential customers. Attendees are looking for solutions and services that enable them to deliver positive experiences across all customer channels. As a sponsor of Customer Service Experience 2016, you can bring solutions to these potential customers.

Co-located Events: CRM Evolution; SpeechTEK; Customer Solutions Expo

SERVICE PROVIDERS

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