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Event Overview:

Join us as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world.

Now in its fifth year, Customer Service Experience helps shed light on the many moving parts needed for a successful customer service and support strategy. Savvy customer care professionals understand that providing exceptional customer service goes beyond the telephone. Today, organizations must provide exceptional customer service on traditional and new communication channels—which includes social media and mobile devices. Wondering how to move forward, better allocate limited resources, or where to start? Let Customer Service Experience take you on a journey of discovery!

Attendee Information:

Attend Customer Service Experience and Learn

To identify the customers you want

How to bolster employee culture

To create customer journey maps

Ways to build and maintain social communities

How to improve customer experiences

The secrets to outstanding customer service

How wearables are bridging the customer service gap

The best way to find brand engagement rock stars

How to grow and maintain a successful social community

The essential for customer excellence

How to create an effective CX strategy

Who Should Attend

Chief Customer Officers

VPs/Directors/Managers of IT, CIO, CTO

VPs/Directors/Managers of Customer Service    

Web and Social Media Strategists

Managers of Customer Data and Analytics

Customer Experience and Service Executives             

Exhibitor Information:

Customer Service Experience brings together high level technology buyers and an impressive collection of industry influencers. Reach this exclusive audience and take advantage of this unique opportunity to build brand awareness and strengthen relationships with existing and potential customers. Attendees are looking for solutions and services that enable them to deliver positive experiences across all customer channels. As a sponsor of Customer Service Experience 2016, you can bring solutions to these potential customers.

Co-located Events: CRM Evolution; SpeechTEK; Customer Solutions Expo

There may be many networking opportunities at the Customer Service Experience 2016. Find out more in the event details below.

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Website: http://custservexperience.com/2016/default.aspx...
Conference/Event Dates: 05/23/2016 - 05/25/2016
Expo/Exhibit Dates: 05/23/2016 - 05/25/2016
Expo/Exhibit Hours: Monday 5pm-7pm; Tuesday 10am-5:30pm; Wednesday 10am-1pm
Classification: B2B
Primary Industry: Business Technology
Other Industries: Business Technology, Technology
Estimated Attendance: 700
Cost to Attend: http://www.custservexperience.com/2016/Register.aspx...
Audience: Chief Customer Officers
VPs/Directors/Managers of IT, CIO, CTO
VPs/Directors/Managers of Customer Service
Web and Social Media Strategists
Managers of Customer Data and Analytics
Customer Experience and Service Executives
Venue: Omni Shoreham Hotel
Venue Phone: (732) 549-3985
Venue Type: Indoor - Hotel
Official Conference Hotel:Omni Shoreham Hotel
Conference Hotel URL:https://bookit.mtcreservations.com/index.php...
Exhibit Floorplan PDF:Download Exhibit Floorplan PDF
Show Owner:Information Today, Inc.
Show Manager:Information Today, Inc.
Sponsorship: Yes

Booth Size Booth Cost   Available Amenities
10' x 10' $4,500   Electricity: Yes - Unknown Price
10' x 20' $9,000   Water: n/a
  Generator: n/a
  Marketing Vehicles Allowed: n/a
Other Booth Sizes Available: n/a

Advance Networking

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Customer Service Experience 2016

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