Join us as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world.
Now in its fifth year, Customer Service Experience helps shed light on the many moving parts needed for a successful customer service and support strategy. Savvy customer care professionals understand that providing exceptional customer service goes beyond the telephone. Today, organizations must provide exceptional customer service on traditional and new communication channels—which includes social media and mobile devices. Wondering how to move forward, better allocate limited resources, or where to start? Let Customer Service Experience take you on a journey of discovery!
Attend Customer Service Experience and Learn
To identify the customers you want
How to bolster employee culture
To create customer journey maps
Ways to build and maintain social communities
How to improve customer experiences
The secrets to outstanding customer service
How wearables are bridging the customer service gap
The best way to find brand engagement rock stars
How to grow and maintain a successful social community
The essential for customer excellence
How to create an effective CX strategy
Who Should Attend
Chief Customer Officers
VPs/Directors/Managers of IT, CIO, CTO
VPs/Directors/Managers of Customer Service
Web and Social Media Strategists
Managers of Customer Data and Analytics
Customer Experience and Service Executives
Customer Service Experience brings together high level technology buyers and an impressive collection of industry influencers. Reach this exclusive audience and take advantage of this unique opportunity to build brand awareness and strengthen relationships with existing and potential customers. Attendees are looking for solutions and services that enable them to deliver positive experiences across all customer channels. As a sponsor of Customer Service Experience 2016, you can bring solutions to these potential customers.
Co-located Events: CRM Evolution; SpeechTEK; Customer Solutions Expo