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Customer Service Experience 2014

Customer Service Experience 2014

Views: 1218

08/18/2014 - 08/20/2014

New York Marriott Marquis
1535 Broadway
New York, NY 10036

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Event Overview:

The Customer Service Experience conference, co-located with the ever-growing CRM Evolution and SpeechTEK conferences, is the answer to your thirst for knowledge about customer service. Bringing together seasoned practitioners with detailed case studies, expert consultants who have done the work, and sage thought leaders with excellent methodologies and frameworks to help you understand the present and prepare for the future, the conference consists of a series of talks that cover the following:

  • Customer experience from nonexistent to advance implementations
  • Journey mapping and understanding the customers' desires for interaction and engagement
  • Transitions from isolated, single channels to integrated multichannels, and a discussion of omnichannels and how to achieve them
  • Real-life case studies, told by the practitioners who lived through them
  • Informative panels and discussions with peers undergoing the same challenges, willing to share their experiences and solutions

Exhibitor Information:

The Customer Solutions Expo combines the SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. It is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better.

The Customer Service Experience (CSE) conference brings high-level technology buyers and an impressive collection of industry influencers to one location. Sponsors will gain access to this exclusive audience and have the opportunity to do the following:

• Speak with attendees and demo their product/service in the Customer Solutions Expo.

• Meet face-to-face with highly influential analysts and consultants.

• Deliver a presentation to attendees at a Solution Session. (SPACE LIMITED)

• Host a networking breakfast, lunch, or cocktail reception.

• Benefit from an extensive marketing plan that includes direct mail, print, email, and web advertising.

• Connect with a large group of customer strategists from two established and co-located events—the CRM Evolution and SpeechTEK conferences and exhibitions. Sponsors for each event will share the Customer Solutions Expo.

Attendees are looking for solutions and services that enable them to deliver positive experiences across all customer channels. Some of the topics that they are most interested in include the following:

• Voice of the customer strategies

• Building integrated, multichannel support

• Streamlining customer service processes

• Leveraging analytics for intelligent decisions

• Social media support best practices

• Mobile customer service strategies

• Mining structured/unstructured data

• Unified communications best practices

Co-located Events:  SpeechTEK; CRM Evolution; Customer Service Experience

There may be many networking opportunities at the Customer Service Experience 2014. Find out more in the event details below.

All information in Events In America is deemed to be accurate at the time we add it, and we take steps to verify all details and update our records when new information is provided, but as people, events and circumstances change, we caution users to independently confirm all information. and Events In America LLC make no guarantee of accuracy and assume no liability for inaccurate information.

Conference/Event Dates: 08/18/2014 - 08/20/2014
Expo/Exhibit Dates: 08/18/2014 - 08/20/2014
Expo/Exhibit Hours: Mon, 5-7pm; Tues, 10am-5:30pm; Wed, 10am-1pm
Classification: B2B
Primary Industry: Other / Miscellaneous
Other Industries: Business, Management/Leadership, Other / Miscellaneous
Audience: Chief Customer Officer
VP/Director/Manager of IT, CIO, CTO
VP/Director/Manager of Customer Service
Web and social media strategists
Managers of customer data and analytics
Customer experience and service executive
Notes: Attendees by Job Level:
32% Manager
29% Director
12% VP
10% C-Level
7% Technical
7% Other
3% Supervisor
Venue: New York Marriott Marquis
Venue Phone: (212) 398-1900
Venue Type: Indoor - Hotel
Official Conference Hotel:New York Marriott Marquis
Conference Hotel URL:
Exhibit Floorplan PDF:Download Exhibit Floorplan PDF
Show Owner:Information Today, Inc.
Prospectus PDF:Download Exhibitor Prospectus PDF
Sponsorship: Yes

Booth Size Booth Cost   Available Amenities
8' x 10' $4,500   Electricity: Yes - Unknown Price
  Water: n/a
  Generator: n/a
  Marketing Vehicles Allowed: Call
Other Booth Sizes Available: n/a

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2014 Exhibitors:


East & Midwest accounts

Adrienne Snyder


Mountain & Pacific accounts

Dennis Sullivan


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Customer Service Experience 2014

exhibitor lists