60+ workshops of CS Week Conference are the core of CS Week - the premier utility customer service conference - presenting a wide range of current utility topics at levels from introductory to advanced. Learning in different settings throughout the week ranges from the Executive Summit for C-level execs to the CS Week Synergy Groups, both of which involve active exchanges within the groups. The annual Exhibit Hall is the largest in the industry exclusively serving meter-to-cash and customer service-related Smart Infrastructure products and solutions. Networking is the built-in benefit throughout CS Week, from the daily Exhibit Hall receptions to the annual Special Event, building relationships and welcoming professional contacts throughout the utility industry.
CS Week Conference features:
Credit & Collections
Field Customer Service
Strategies & Management
Expanding Excellence Awards
Why Attend CS Week Conference?
CS Week is the premier educational event for professionals involved in the customer service and customer information technology aspects of utility, cooperative and municipal management.
CS Week is focused on the full spectrum of business processes from meter to cash.
Find forums to discuss hurdles to integration, the latest technologies and current challenges:
AMI and MDM benefits, challenges and technology and deployment
Automating field service delivery
Call center techniques, strategies and technology
Changing role of CSRs
CIS selection and implementation
Customer self-service strategies
Customer service training and techniques
Customer survey data collection, management and protection
Credit & collections
Home Energy Management
Integrating GIS with CIS
Meeting customer demands
Options for extending legacy systems
Outsourcing and multi-sourcing
Payment and prepayment options
Proven technologies, systems and software
Rate case management
Smart Grid Preparedness
Strategies for bill presentment
Successful project management
Systems implementations and upgrades
C-level executives, VPs, managers, directors and all levels of customer service personnel, marketing, rates & regulations, call centers, collections, e-business, B2B, technology development and application support professionals benefit from comprehensive programs designed to enhance their productivity and effectiveness as key personnel. Attendees gain insights from knowledgeable speakers, profit from solutions and ideas shared amongst peers and expand their awareness of the latest trends and technologies.
CS Week brings together the largest number of exhibitors and consultants dedicated to customer service and IT in the utility industry, providing each attendee the opportunity to learn about the newest technologies and solutions on the market.
Due to the invaluable support of its many sponsors each year, the CS Week venue registration fees remain the best value of any educational event in the industry.
Welcome to the premiere educational event for customer service, IT, field service and smart infrastructure professionals at electric, gas, water/wastewater utilities across North America and around the world.
We offer various opportunities to fit all budgets, manpower, and strategy issues. Intensify your brand and product visibility through Sponsorship/Exhibiting at CS Week Conference.
Our goal is to plan and deliver an event that exceeds your expectations and becomes an essential, productive element in your annual marketing program.
Although companies utilize numerous marketing strategies, one of the most cost effective ways to highlight your firm in front of your clients and potential clients is to exhibit at CS Week Conference. Year after year, companies report tremendous value for their money at CS Week events - meeting with buyers, managers and decision makers from across the globe.