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Event Overview:

Join peers, industry leading speakers and exhibitors in Washington D.C. for the new era of CRM Evolution.

There’s a direct correlation between advancements in communication technologies and customer expectations—naturally, as one increases, so does the other. That’s why organizations must master each communication channel (social, mobile, phone, Web, email, etc.), providing as much information as customers want and as quickly as they need it. But that’s not all. As customers traverse channels, their customer, product, or company information must accompany them. Additionally, companies will have to leverage analytics from each of these channels to consistently create positive customer engagements. It might sound like a daunting task, but it’s not—especially with guidance from the right professionals. 

Fortunately, you can find the biggest collection of the brightest and most influential people in the CRM industry at the CRM Evolution conference. Conference Chair Paul Greenberg and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry.

Attendee Information:

Why You Should Attend

Create great customer engagements

Generate high returns on CRM investments

Prepare for customer trends that are reshaping the marketplace

Improve customer satisfaction and loyalty

Leverage technologies that will change customer relationships

Increase profitability

Streamline business processes

Who Should Attend

VP/Director of Telemarketing/Telesales

VP/Director of IT

Director/Manager of Sales Support

Director/Manager of Customer Support


Chief Customer Officer

VP/Director of Sales, Marketing, Customer Service, Call Centers

VP/Director of Ecommerce/Ebusiness

VP/Director of Business Analytics or Business Intelligence

Hear from over 60 speakers in more than 40 sessions including in-depth workshops, sunrise sessions, case studies, panel discussions, and more

Get access to industry-leading companies demonstrating cutting-edge technologies

Network with colleagues, peers, and experts in customer relationship management

Exhibitor Information:

Now in its 11th year, CRM Evolution continues to be the perfect opportunity for you to share the many ways your company’s products and services can benefit attendees. Take advantage of unique opportunities to connect with top decision makers who are seeking information and are ready to buy.

Attendees are looking for ideas, strategies, and technologies to create great customer experiences, improve customer satisfaction and loyalty, streamline business processes, increase profitability, and more. As a sponsor of CRM Evolution, you can bring solutions to these potential customers.

Co-located Events: CRM Evolution; SpeechTEK; Customer Solutions Expo

If the CRM Evolution 2016 is important to your business, act now and make the appropriate connections. See the contact information below.

All information in Events In America is deemed to be accurate at the time we add it, and we take steps to verify all details and update our records when new information is provided, but as people, events and circumstances change, we caution users to independently confirm all information. and Events In America LLC make no guarantee of accuracy and assume no liability for inaccurate information.

Conference/Event Dates: 05/23/2016 - 05/25/2016
Expo/Exhibit Dates: 05/23/2016 - 05/25/2016
Expo/Exhibit Hours: Monday 5pm-7pm; Tuesday 10am-5:30pm; Wednesday 10am-1pm
Classification: B2B
Primary Industry: Business Technology
Other Industries: Business Technology, Software, Technology
Estimated Attendance: 700
Cost to Attend:
Audience: CRM industry professionals.
Venue: Omni Shoreham Hotel
Venue Phone: (732) 549-3985
Venue Type: Indoor - Hotel
Official Conference Hotel:Omni Shoreham Hotel
Conference Hotel URL:
Exhibit Floorplan PDF:Download Exhibit Floorplan PDF
Show Owner:Information Today, Inc.
Show Manager:Information Today, Inc.
Sponsorship: Yes

Booth Size Booth Cost   Available Amenities
10' x 10' $4,500   Electricity: Yes - Unknown Price
10' x 20' $9,000   Water: n/a
  Generator: n/a
  Marketing Vehicles Allowed: n/a
Other Booth Sizes Available: n/a

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