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EVENT DATE
Oct 2017
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Venue

Venue TBD Washington , District of Columbia
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Contact Center & Customer Service Summit - Denver 2017

200 0

Overview

Event Overview:

The Contact Center & Customer Service Summit is a complimentary business networking event catered to Vice President and Directors of Contact Centers' and Customer Service individual needs. With the ever changing industry landscape of keeping in contact with current and potential customers, it is important to stay on top of trends and constantly evaluate technological and productivity strategies.

Areas Covered

  • Address Management
  • Agent Coaching and Monitoring
  • Agent Desktop Solutions
  • Analytics
  • Automated Call Distribution
  • Automated Customer Satisfaction Surveys
  • Automated Payment Application
  • Benchmarking
  • Business Continuity
  • Business Performance Improvement
  • Call Center Hardware
  • Call Center Software
  • Call Center Technology
  • Call Guidance and Scripting
  • Call Handling
  • Call Recording
  • Callbacks
  • Cloud-Based Solutions
  • Consultancy
  • Contact Center Outsourcing Solutions
  • Contact Center Solutions
  • CRM
  • CTI
  • Customer Experience
  • Customer Feedback
  • Customer View Technology
  • Data Management
  • Data Provider
  • Database Products and Services
  • Dialers
  • Display Boards
  • E-Learning
  • Email Management
  • Email Management
  • Headsets
  • Home Agents
  • Interactive Voice Messaging
  • IVR
  • Knowledge Management
  • Language Services
  • Live Chat
  • Loyalty Programs
  • Mobile Solutions
  • Multi-Channel Communications and Integra
  • Mystery Shopping
  • Near/Offshoring
  • Off Hours Answering
  • Office Furniture
  • On Hold Marketing
  • PCI DDS Compliance
  • Predictive Dialer
  • Quality Monitoring
  • Recruitment
  • Remote Employee Benchmarking
  • Remote Employee Solutions
  • Remote Employee Technology
  • Scripting
  • Self Service Package Solutions
  • Self Service Technology
  • Service Quality Measurement
  • Service Quality Monitoring
  • SMS
  • Social Media
  • Speech Analytics
  • Speech Technology/Solutions
  • Staff Incentives
  • Staff Motivation
  • Staff Wellbeing
  • System Integration/Configuration
  • Telemarketing - Inbound
  • Telemarketing - Outbound
  • Telephone Systems
  • Text Analytics
  • Texting
  • Training and Development
  • Unified Communication
  • Virtual Call Centers
  • Virtual Contact Centers
  • Voice Quality Monitoring
  • Voice Self Services
  • VOIP

Inbound Toll Free, Outbound Long Distance, Outbound Toll Free

  • Web Presenter Technology
  • Web Self Service
  • Workforce Management/Optimization

Exhibitor Information:

THE SOLUTION PROVIDER’S DREAM...Face To Face Sales Appointments

Learn how Forum Events can help you maximize your marketing ROI and improve your salesforce's productivity.

The Forum Events Advantage

In a vast and diverse marketplace you don't always know who to connect with...

...who needs your products and services... 

...and who doesn't.

Learn How Attending One Of Our Events Can Amplify Your Marketing Efforts

Better ROI

Our events are an unparalleled opportunity for you to promote your products & service solutions to senior decision makers in a series of pre-agreed and arranged face to face meetings. They have requested to meet you; they are interested in your services, offering you a much better potential ROI for your marketing dollar. Simply put – how else could you find, contact and visit up to 30 'hot prospects' in two days compared to the costs of being at a conventional tradeshow?

No time wasters

The clients attending are directors and senior managers who have considerable purchasing budgets, the authority to spend and are actively reviewing their current suppliers. No time wasters - just high quality meetings.

You’re meeting buyers who want to meet you

Prior to the event you will be sent information about each attending client enabling you to identify those with whom you are interested in meeting while at the event. We will organize your personalized itinerary based upon your and the client's choices.

No standing around waiting for prospects to find your booth

You will be working continuously, spending quality face to face time with potential clients generating valuable contacts; from breakfast, during your organized 30 minute appointments, lunches, drinks, gala dinner and casino night.

Limited Competition

Unlike traditional exhibitions attendance for suppliers in any one market sector is limited to 2 or 3 Vendors per category.

Inclusive package

There are no hidden extras; the attendance fee for all suppliers includes your personalized itinerary as well as all meals and refreshments throughout. No shipping costs, electricity, internet, etc, Plus all contact information of every buyer.

New prospects at each event

We do not invite buyers back, so at every Forum it will be a new selection of buyers to choose from.

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