Overview : This session is designed to help you manage more effectively by understanding the reasons for conflicts and giving you ways to diffuse negative employees to get desired results and increased productivity and teamwork.
Addressing both the positive and negative sides of conflict, we will explore techniques which can bring about positive outcomes. Looking at causes of conflict from diverse perspectives and at different personality types can be helpful in resolving conflicts as well as improving relations with all staff.
Areas Covered In the Session:
Who will benefit:
Marna Hayden is founder and president of Hayden Resources Inc. She has 30+ years in the field of human resource management and is certified as a senior professional in human resources (SPHR). Hayden Resources Inc. provides management and human resources consulting and outsourcing services to small businesses and nonprofits, and specialized services and training to larger organizations. Hayden has held senior offices in the banking, retail, and service industries and is an adjunct faculty member for DeSales University.