There’s no point in measuring for measuring’s sake. This event takes a strategic approach to measurements – by focusing on the metrics we’re actually going to use in the present or future. Find out how internal customers are relying on the business intelligence coming out of contact centers; discover strategies for customizing your reporting strategies to meet the needs of internal stakeholders!
Customer Management IQ’s Call Center PP&M provides an inside look at the top strategies delivering business results by aligning strategy with operation performance.
Identify what metrics matter most to your organization. Don’t miss this opportunity to gain the skills and insight needed to take charge of call center process optimization, align with executive level imperatives AND deliver business results. Join us for our second annual Call Center Performance and Productivity!
Last year’s event was a major hit. We are pleased to introduce an expanded program with: new keynotes, innovative track speakers, cutting-edge topics, a culture/leadership focus day, site tours, and a choice of two track streams –strategy and operations.