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EVENT DATE
Jul 2013
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Venue

Corporate Offices of Manheim/Cox Enterprises 6205 Peachtree Dunwoody Rd 30328 , Georgia Atlanta
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Call Center Excellence Strategies

Overview

Driving Results through Employee Engagement & Achieving Superior Long-Term Business Performance

Welcome to this innovative one day call center leadership event featuring five of the world’s most respected brands.
 

Don’t miss this strategic educational day where a diverse leadership team provides insight on how they handle today’s call center challenges including: multi-channel challenges, measurement and metrics, employee engagement, hiring, training, coaching, driving business value and much more. You’ll hear real-world stories of how leading companies are positioning their contact centers as the driver of business imperatives. Hear the back stories and the true tips of the trade that simply can’t be found in any newsletter, article or whitepaper.

This immersive experience presents a truly unique opportunity for customer care professionals by giving them access to award-winning customer-focused leaders as five of the most respected companies in the nation.  It’s rare for the industry to get up close and personal and learn from other organizations leading customer care excellence. Chart your growth today when you hear first-hand how they structure and organize their customer care operations for maximum financial results!

Register today! Call 1-800-882-8684, Email info@iqpc.com

If you would like to nominate a call center for this series OR participate as a presenter at a future call center event, please e-mail Lisa.Schulman@iqpc.com.

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