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Building Trust and Breaking Down Barriers with Uncooperative and Hostile Interviewees - By Compliance Global Inc.
Most people do not want to be interviewed in relation to an investigation. This includes suspects, witnesses, possible witnesses, victims, and individuals that possess needed information. These individuals can display attitudes of resentfulness, reticence, animosity, wariness, reluctance, superiority, and hostility. The interview objective is to receive truthful information to assist in the investigation. In order to reach the truth, it is imperative that a professional interviewer break down barriers, overcome objections, and build a level of trust with the interviewee.
Why Should You Attend:
Interviewing is not a peripheral task that is undertaken in the wake of conducting an investigation. Interviewing is a critical component of an investigation. Investigative Information is gleaned from a variety of sources, i.e. computer data, documents, trace evidence, and of course people. It is people who commit crimes and possess information to assist in the investigative outcome. It is imperative that skilled interviewers are able to draw out the truth from people. Without a doubt the best investigators are the ones with the best interview skills.
Areas Covered in this Webinar:
Interviewing should be thought of as a craft that involves applying proven and practiced steps along with skilled artistry. Learning the art of human interaction will benefit you to attain successful interview results where you have gained building trust training of the interviewee and received truthful information.
This webinar will cover the following areas.
- The Desired Characteristics of a Professional interviewer
- Different Attitudes an Interviewee may Possess
- What Motivates and Interviewee to Possess a certain Attitude
- How to Assess an Interviewee’s Attitude
- What Motivates Interviewees to not be Truthful or Deceptive
- What Motivates an Interviewee to be truthful
- Building trust and Breaking down Barriers when:
- Arranging the Interview
- Building Rapport During Preliminary Questions
- Building Trust and breaking Down Barriers by:
- Using the Proper Word Choices
- Using Effect Hand Gestures
- Using Proxemics
- Offering a Trust Building Opening Statement
- Effectively Ending the Interview
- Understanding Interviewees’ Attitudes
- Identifying a Particular Interviewee’s Attitude
- Building Trust
- Breaking Down Barriers to Achieve the Interview Objective of Reaching the Truth
Who Will Benefit:
- Fraud Examiners
- HR Employees
- Labor Relation Employees
John E. Grimes III has over 45 years of progressive law enforcement, criminal investigation, fraud examination, loss prevention, leadership, and teaching experience. He began his career with the Baltimore City Police Department where he became a detective in the Criminal Investigation Division (CID). He left Baltimore and became a special agent with the newly created Amtrak Police Department Fraud and Organized Crime Unit. He was then promoted to captain of the CID. In 1993, Mr. Grimes joined the Amtrak Office of Inspector General/Office of Investigations. He was appointed chief inspector in 1999 and retired from service in 2011.
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If the Building Trust and Breaking Down Barriers with Uncooperative and Hostile Interviewees - By Compliance Global Inc. is important to your business, act now and make the appropriate connections. See the contact information below.
Labor Relation Employees
Compliance Global Inc.
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