Menu
×
×

Sign Up

Your Profile will be reviewed by Admin
TODAY : Advance Search
EVENT DATES
Jun 2013
MoTuWeThFrSaSu
     12
3456789
10111213141516
17181920212223
24252627282930

Venue

The Westin Phoenix Downtown 333 N Central Ave Phoenix , Arizona 85004
Tel: (866) 961-3775
Google Map

Academic Impressions - Improving Customer Service with a One-Stop Enrollment Model

Overview

Attend one of our most highly rated annual conferences to learn how you can improve customer service by implementing a one-stop approach on your campus.

Institutions that have successfully adopted one-stop models have reported increases in student satisfaction and retention. If you are considering a one-stop model on your campus, you must first carefully consider the academic, registration, and financial service transactions that will need to be blended, as well as your institutional space and resource limitations. 

Utilizing a planning template that you will complete throughout the conference, our team of expert faculty will share advice, tips, and real-world examples of considerations for a one-stop model, including:

  • How to understand your current student contact data and use this to redesign your business processes
  • How to manage key messages to staff for maximum support and buy-in
  • Ideas for change management for front-line staff
  • The physical space considerations for an effective one-stop model
  • How to assess quality and return on investment for a one stop

There is also an optional post-conference workshop titled Designing a Cross Training Program for your One-Stop Staff. Please visit the agenda tab for full details.

WHO SHOULD ATTEND

Institutional leaders and practitioners who are considering adopting a one-stop model or are in the redesign phase of their one-stop implementation will benefit from this event. Institutional teams from enrollment, financial services and financial aid, academic advising, and the registrar’s office are encouraged to attend.

SERVICE PROVIDERS

RELATED EVENTS +

MORE events +