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TODAY :
EVENT DATES
May 2014
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Venue

Novotel Toronto Centre Hotel 45 The Esplanade Toronto , ON M5E1W2
Tel: (800) 363-0722
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6th Service Level Agreements

25 0

Overview

Highlights:

• Understanding the legal aspects of SLAs
• Creating a practical governance structure
• Producing a clearly defined agreement
• Overcoming the complexities of drafting and negotiating
• Choosing when and how to outsource the SLA
• Evaluating and measuring SLA performance
• Avoiding pitfalls and minimizing risks

Participants:

• Blake, Cassels & Graydon LLP
• Borden Ladner Gervais LLP
• Cisco Systems
• Citibank Canada
• Dentons Canada LLP
• Gowling Lafleur Henderson LLP
• Limpert & Associates
• Mann Symons LLP
• Norton Rose Fulbright Canada LLP
• Stikeman Ellilott LLP
• Xerox Canada Ltd.

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