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Traditionally, brands have relied on marketing strategies revolving around pushing products through expensive advertising campaigns, rich print and online collaterals to gain market share. Now, pre- and post-purchase delivery of service and information to customers is redefining the way brands are perceived by their audiences. Companies in the US invest billions of dollars a year on customer service activities; yet poor customer experience costs about $80 billion a year in lost sales, with more than 60% of those unhappy customers opting for a competitor.

The 5th Customer Experience Summit will provide key insights and strategies for designing, implementing and managing the evolving multichannel customer experience in a dynamic environment. Join our unrivaled group of driven, customer-facing executives from established Fortune 500 powerhouses and fast-rising innovators as they piece together the critical components of customer experience excellence. Don't miss out on the opportunity to gain critical tools that will give you competitive advantage by providing the best overall customer experience across all traditional and modern channels as differentiator.

Don't wait to register for the 5th Customer Experience Summit. You'll meet influential people and maximize your opportunities for success. Start now by accessing the information below.

All information in Events In America is deemed to be accurate at the time we add it, and we take steps to verify all details and update our records when new information is provided, but as people, events and circumstances change, we caution users to independently confirm all information. and Events In America LLC make no guarantee of accuracy and assume no liability for inaccurate information.

Conference/Event Dates: 05/20/2013 - 05/23/2013
Classification: B2B
Primary Industry: General Business
Other Industries: Business, General Business
Audience: VPs, Directors, Managers of Customer Experience and Marketing
Principal, Client Experience
VPs,Senior Directors, Managers of Call Center
Senior Director of Guest Relations
Principal, Customer Experience Management, Financial Services
Venue: Pan American Life Conference Center
Venue Phone: (504) 200-8208 x5730
Venue Type: Indoor - Other
Conference Hotel URL:official hotel URL...

Booth Size Booth Cost   Available Amenities
Call for information.   Electricity: n/a
  Water: n/a
  Generator: n/a
  Marketing Vehicles Allowed: n/a
Other Booth Sizes Available: n/a

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5th Customer Experience Summit

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