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The highly anticipated 5th Annual Utility Customer Experience Management Conference will bring together leading customer service experts within the electric, water, and gas utility industries to share innovative strategies for delivering a more advanced customer experience. New topics of discussion at this year’s event include recent developments in digital integration and how technology is being implemented to maximize the overall customer experience, methods for measuring customer satisfaction and how that data is being utilized, and using social media to create actionable insights that deliver improved service.

Key Sessions Include:

- Baltimore Gas & Electric on their success leveraging e-channels to educate customers and facilitate engagement
- Omaha Public Power District's integrated customer experience model for an innovative approach to achieving customer satisfaction
- Blue Ridge Electric Membership Corporation on using the media to your utility's advantage when communicating with members throughout and outage and delivering real-time restoration updates
- American Water on tracking customer satisfaction using a variety of measurements and methods that balance quantitative and qualitative data to prove ROI
- KCP&L Corporate Communications on revamping and integrating digital platforms to provide a comprehensive customer experience

Seating is limited to maintain an intimate educational environment and networking experience for all participants. This event does sell out every year! Inquire today to ensure availability – please e-mail Robin Yegelwel at or call (312) 540-3000 ext. 6483

Not sure if you want to exhibit at or attend the 5th Annual Utility Customer Experience Management Conference? See the panels below to get the information you need to make an informed decision.

All information in Events In America is deemed to be accurate at the time we add it, and we take steps to verify all details and update our records when new information is provided, but as people, events and circumstances change, we caution users to independently confirm all information. and Events In America LLC make no guarantee of accuracy and assume no liability for inaccurate information.

Conference/Event Dates: 02/24/2014 - 02/26/2014
Conference/Event Hours: 8:00 AM - 5:00 PM
Classification: B2B
Primary Industry: Utilities
Other Industries: Business, Market Research, Marketing, Social Media, Technology, Telecommunications, Utilities
Venue: Venue TBD
Venue Type: Indoor - Hotel
Show Owner:marcus evans
Sponsorship: Yes

Booth Size Booth Cost   Available Amenities
Call for details.   Electricity: n/a
  Water: n/a
  Generator: n/a
  Marketing Vehicles Allowed: Call
Other Booth Sizes Available: n/a

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