San Diego , CA 92101 Location map
San Diego Convention Center
2014 ICMI Contact Center Expo & Conference (formerly ACCE) - International Customer Management Institute
Produced by ICMI, Contact Center Expo & Conference is the premier global gathering for the contact center industry. It's the essential forum for educational growth, networking, and sharing of proven best practices.
Contact center professionals come to Contact Center Expo & Conference to:
improve their centers’ performance
better manage people and resources
properly select and implement technology
and much more!
Through keynote presentations, networking sessions, site tours, case studies and more, attendees will return to their organizations with practical tips, tools and inspiration for success. Whether you’re new to the industry and looking for educational opportunities or a veteran looking to sharpen your skills with new approaches and techniques, Contact Center Expo & Conference is an event you won’t want to miss.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
Don't wait to register for the 2014 ICMI Contact Center Expo & Conference (formerly ACCE) - International Customer Management Institute. You'll meet influential people and maximize your opportunities for success. Start now by accessing the information below.
ICMI - International Customer Management Institute
121 South Tejon Street, Suite 1100
Colorado Springs, CO 80903
Senior Level VPs and Directors who are accountable for strategic planning and alignment.
New and Experienced Managers responsible for operational and tactical plans.
Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring.
Customer Support Professionals who need to acquire new skills for their everyday jobs.
Analysts who require a fundamental understanding of industry principles.
CIOs who desire financial improvements from enhanced call center operations.
CTOs who require integration of call center strategy with other internal departments.
Exhibitor Information +