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A recent J.D. Powers five year study revealed organizations which improved customer service increased shareholder value by 52%, while those organizations whose service declined lost 28% of their value. TARP Worldwide research indicates that 2/3 of customers in most markets DO NOT buy primarily based on price; they buy on convenience, service and word of mouth.

 

Celebrating its 12th successful year, the call center community’s fastest growing call center conference returns! The 14th Annual Call Center Week, taking place June 10 - 14, 2013 joins call center leaders and gurus for a week of unforgettable knowledge-sharing and networking.

 

What Makes this Event Unique:

-The largest event with senior level practitioner speakers providing real world insight on what it takes to achieve world-class call center status.

-The event will include: 6 Keynotes; 32 Unique Tracks, 9 Workshops; 2 Master Classes, 2 Site Tours and a dozen hours of Networking

-Expansive Exhibit Hall, allowing attendees to better evaluate the latest product & service offerings that will improve your operations and results

 

Speakers:

Shawn Castle,Manager,Valvoline Support Center 

Thomas Dalton,Relationship Coordinator,HealthFirst

Lynn O’Neill, Corporate Vice President, New York Life

Kim Flemm, Vice President and Head of Operations, Retirement Solutions, The Guardian Life Insurance Company of America

There may be many networking opportunities at the 14th Annual Call Center Week. Find out more in the event details below.

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Website: http://www.callcenterweek.com/Event.aspx?id=821978&MAC=14CCW_CALENDAR...
Conference/Event Dates: 06/10/2013 - 06/14/2013
Classification: B2B
Primary Industry: General Business
Other Industries: Business, General Business
Estimated Attendance: 1,000
Audience: VP, Directors, Managers of Call Centers
VP, Directors, Managers of Operations
VP, Directors, Managers Customer Service
Venue: Caesars Palace
Venue Phone: (702) 731-7110
Venue Type: Indoor - Hotel
Conference Hotel URL:official hotel URL...
Sponsorship: Yes
Sponsorship Details: Varies

Booth Size Booth Cost   Available Amenities
Call for information.   Electricity: n/a
  Water: n/a
  Generator: n/a
  Marketing Vehicles Allowed: n/a
Other Booth Sizes Available: n/a

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