The fastest growing call center event in the world will provide you with the tools and insight needed to execute innovation in a multi-channel environment. Find out how to create a customer-focused culture that inspires excellence and drives business results.
Off the heels of our most successful Call Center Week yet we are delighted to announce the new dates for our 2012 show, scheduled for June 10th - 14th in Las Vegas. As contact centers continue to evolve and add channels of communication – live chat, social media, etc - the approach to workload distribution, staffing, metrics and analytics of a solely phone and email call center have become antiquated. Join us in June 2012 for a series of brand new innovative case studies, integrated training, innovative discussions, leading speakers and exciting site-tours.