The Conference Board CEO Challenge 2015 finds that “Changes in Customer Behavior” is the number one hot button issue for CEOs in the United States, Europe, China, India and Latin America. The Conference Board's 11th annual Customer Experience Conference has been formulated to help you design and deliver a customer experience that will stay ahead of these changing customer behaviors.
This year’s agenda will unveil a dynamic new format designed to mirror the course of journey mapping for attendees. Travelling sequentially through a customer experience blueprint will bring to life the changes in process, culture and attitude necessary for true transformation. Conference sessions will provide strategies and tactics for using analytics, digital technologies and organizational culture to deliver journeys that exceed expectations of customers in an omni-channel world.
What makes this Customer Experience Conference Unique?